Return Policy

Return Policy at Go Green Aquaponics

Everyone at Go Green Aquaponics is committed to making sure customers are satisfied with our products and happy with their purchases. In the event that your products are not what you expected, you are free to return it within 30 days of your purchase date. We keep things simple because we know what it’s like to be in your shoes. When we purchase from online companies, we too expect a simple return policy that does not confuse or frustrate us.

So just how can we do this? That answer is easy. Go Green Aquaponics is comprised of the highest quality products on the market. We take great pride in our merchandise and are very confident that customers will fall in love with our products just as we have. That said, we can deal with a few outliers that happen to be returned.

 

How To Make A Return

While it disappoints us to know that you are not completely satisfied with your purchase, we will do everything we can to ensure you have a smooth return process. Below are the steps you need to follow to return an item:

  • Email info@GoGreenAquaponics.com to get an return number  - Before a return can be processed, we need to verify the purchase was made on GoGreenAquaponics.com. If a purchase was made from a third-party, we cannot guarantee the quality or condition of our products. We also need to confirm the item(s) being returned were purchased in the last 30 days. We have a generous return policy, but after 30 days all sales are final.
  • Repackage your return and ship the package back to the Go Green Aquaponics Returns Department via USPS, UPS, or FedEx To:
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    Go Green Aquaponics Returns Department

    26740 North Broadway, Ste A

    Escondido, CA 92026

     

    Charges and Credits

    Shipping charges - Customers are responsible for shipping costs to return items back to GoGreenAquaponics.com.

    Receiving your refund - Go Green Aquaponics does not charge restocking fees. You will receive a full refund to the credit card or Paypal account originally used.

     

    Damaged or Incorrect Orders

    If your item (s) was damaged during shipping, there are missing, or incorrect items, we must be notified within 7 days to correct the issue.

    Email us info@GoGreenAquaponics.com with your order number and a description of the problem. For damaged items, be sure to include a photograph to assist us in processing the claim. Once the above has been done, a return number will be issued and a shipping label will be sent for your return. Upon receiving the returned item, a replacement product will be sent.

    Replacements cannot be issued without a return number being assigned first. The sooner you notify us the better. Our window for filing insurance claims is limited to 10 days, which means we are unable to refund or replace damaged or missing goods if notified after 7 days.